Returns and Refunds

We offer an exchange or refund for any item that arrives defective or damaged. A valid proof of purchase must be provided.

• All return requests must be made within 30 calendar days of purchase or receipt of goods, whichever is later.

• Items must be returned in their original condition and packaging.

• Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

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Please note:

• Postage and packaging charges are non-refundable for voluntary returns or order cancellations.

• International shipping charges are non-refundable under any circumstances, including returns or cancellations.

• If your item is defective, damaged, or not delivered, you are entitled to a full refund including original UK shipping costs.

• Refunds will only be issued for defective or damaged items.

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Delivery

We are based in the United Kingdom and ship worldwide.

Shipping costs apply depending on your location and are calculated at checkout:

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Dispatch times:

• Orders are typically dispatched within 3–5 working days of purchase.

 

Estimated delivery times:

• UK orders: Allow up to 5 to 10 working days after dispatch.

• International orders: Allow up to 14 working days after dispatch.

Delays may occur during busy periods or due to external factors outside of our control (e.g., customs delays, postal strikes).

If your item has not arrived within the expected timeframe, please contact us at:

📧 contact@safoopublications.com